Check the error code attached to each rejected line first — most can be corrected (wrong date, price, or support item) and resubmitted individually within a new, smaller CSV file. If a line shows a permanent Rejected status from the bulk process, it can’t be edited in place; a brand-new payment request needs to be created for that specific claim.
Step by step
- Open the View Payment Request tile and find the rejected line item(s).
- Read the specific error reason attached to each one — different errors need different fixes.
- For correctable errors: fix the field, keep the same Claim Reference number, and include only that row in a new upload file.
- For a permanently Rejected status: create an entirely new payment request rather than trying to edit the original.
- Re-upload the corrective file, or submit the new payment request, separately from any successful lines.
Don’t treat every rejected line the same way
A data-error rejection and a permanent Rejected status require different responses — correcting a date and resubmitting the same claim reference is not the same action as building a fresh payment request. Applying the wrong fix (trying to edit a permanently rejected line, for example) wastes a submission cycle without resolving anything.
