Introduction

The transition to Support at Home has brought several changes to how providers manage billing and claims. One area where questions are emerging is around when providers can submit a claim – particularly when services are delivered by external suppliers. While some organisations are continuing to wait for supplier invoices before claiming, the new model actually allows a more efficient approach.

The current landscape

Under Support at Home, providers can submit a claim as soon as a service has been delivered and the rate is known. This differs from historic HCP practices, where many teams waited for invoices before taking further steps. Because the SAH claiming rules have shifted, it’s worth reassessing whether that wait is still necessary.

The impact of delayed claiming

Holding claims until invoices arrive can slow down payment cycles and create avoidable cash flow pressure. It also increases manual work, as teams must track down paperwork, match it against service delivery and manage multiple streams of incoming data.

When you can claim

If the service has been completed and the price is known – for example, based on the published rate or agreed code – you can submit the claim. The exceptions are services that genuinely require external verification, such as home modifications or items that require a quote.

The benefits of early claiming

Submitting claims earlier can improve financial planning and create more predictable cashflow. It also reduces reliance on supplier paperwork, which may arrive days or weeks after service delivery. For many providers, this shift could significantly ease the transition period.

Conclusion

Support at Home is still new, and providers are working through what the changes mean for their internal processes. Re-evaluating old habits – such as waiting for invoices – can be an important step in simplifying workflows and strengthening cashflow during the transition.