If you’re an NDIS provider keeping an eye on aged care, you’re not alone. Even before the government announced its plan to shrink the NDIS from 760,000 to around 600,000 participants by 2030, some providers were already looking at Support at Home as their next growth opportunity and starting to ask whether it’s the next logical step for their business 

The leap from one scheme to the other is smaller than it looks. But there are real differences to get across before you make the move, and some of them will catch you out if you’re not ready. 

What’s familiar

The core of what you already do, delivering funded supports, submitting claims, reconciling budgets and keeping participants informed, translates directly to Support at Home. Services Australia replaces the NDIA as your funding body, but the claiming and reconciliation logic is similar. If you’ve built a solid NDIS billing operation, you already understand the discipline required.

What’s genuinely different

Registration

Registration is separate. To deliver Support at Home services you need to register with the Aged Care Quality and Safety Commission under the Aged Care Act 2024, not the NDIS Commission. You’ll need to demonstrate compliance with the strengthened Aged Care Quality Standards, appropriate governance and financial viability.

The good news is around half the requirements in the NDIS Practice Standards Core Module align with the Aged Care Quality Standards, so your existing NDIS compliance evidence goes some way. But it’s not a straight transfer, and the gaps need attention before you start delivering services. 

Co-contribution

Support at Home has a structured co-contribution system built into the program across service categories, which is more prescriptive and system-wide than most NDIS providers will be used to. That means tracking and reconciling participant contributions alongside government funding for every claim. It’s also worth noting that from October 2026, personal care will move to clinical care and those co-contributions will be removed, but the discipline of managing them remains across other services. 

Roles and responsibilities

In the NDIS, plan managers and support coordinators are separate funded roles. In Support at Home, they don’t exist. As a result, providers effectively absorb those responsibilities directly, taking on budget management, participant statements and keeping care recipients informed of their options as part of standard service delivery. 

Claiming windows

One thing that catches NDIS providers off guard more than most is that Support at Home now has a 60-day window to submit claims after a service is delivered. Miss it and the revenue is gone. There’s no equivalent hard cut-off in the NDIS, so it’s a discipline that needs to be built into your process from day one. 

The grey area

Personal care, transport, meal preparation and social participation can all fall across both funding streams. Getting the funding source wrong can trigger audit queries, payment clawbacks or compliance action. 

It’s one of those things that sounds manageable in theory and becomes a real operational headache in practice. As the July 2026 NDIS reforms tighten budget categories, the consequences of landing in the grey zone are only getting bigger. 

The billing question

The providers who find the move hardest are almost always those who try to run aged care as a separate billing operation. A second workflow, a second reconciliation process, double the admin – it compounds quickly. The ones who manage it well treat both schemes as one operation from day one.

quickclaim was built for exactly this. Starting in the NDIS space, helping over 50 providers process more than $1.8 billion in claims, we built for Support at Home when it launched too. One system for both schemes, no duplicate processes, no revenue falling through the cracks.

If you want to talk through how quickclaim handles dual-scheme billing, get in touch.