Yes — this is the core function of automated NDIS reconciliation. Software matches each remittance line to its originating invoice using the claim reference (not the invoice number), since a single invoice can correspond to many individual claim lines. Exact matches reconcile automatically; mismatches (price caps, partial approvals, rejections) are flagged for manual review rather than silently reconciled.
How the matching actually works
- The remittance arrives with claim IDs and participant numbers per line.
- Software cross-references each claim ID against the original claim submitted from your billing system.
- Where the claimed and paid amounts match exactly, the line is reconciled with no manual step.
- Where they don’t match, the line is flagged with the specific discrepancy (price cap, partial approval, rejection) for a human decision.
What can’t be fully automated?
The decision about what to do with a genuine discrepancy — resubmit, credit, or write off — still requires a person. Automation handles the matching and flagging; it doesn’t make the judgment call on how to resolve an exception.
