Livit, a South Australian-based NDIS provider, knows that efficient claiming is much more than just a ‘back-office’ concern - it’s a core operational capability that directly impacts cashflow, compliance, and service quality. When claiming runs smoothly, so too does a business.

Their team had identified that its claiming process was too manual, with too much time sunk into managing the billing cycle. They subsequently reached out to quickclaim to automate their billing systems. The result? Less manual effort, stronger processes, and time reinvested into what matters most: participants.

We love the team at Livit and want to profile their services and mission, what prompted them to identify the need for automated billing, and how they achieved a more efficient claiming process with quickclaim.

About Livit: What do they do?

Livit is a registered NDIS provider delivering a broad range of disability supports, including Supported Independent Living (SIL), Short Term Respite (STR), Individual and group supports, and High-intensity supports.

These services are delivered to people with disabilities across South Australia, with a particularly strong focus on regional communities where access to consistent, high-quality supports can be more challenging.

Livit puts its clients at the centre of everything that they do, investing heavily in systems and training so that its staff are equipped to provide the best possible services. We’re a big fan of its Client Advisory Board.

The Challenge: Manual and Resource-Intensive Claiming

Prior to using quickclaim, Livit says that its NDIS claiming process was largely manual. Like many providers, this meant:

• claims had to be prepared, submitted, and reconciled using files and spreadsheets that were manually operated
• significant staff time was required to manage the billing cycle
• the organisation was heavily reliant on specific administrative staff, causing problems when they were on leave or moved to another organisation
• manual processes increased the risk of errors, rework, and delays.

In an environment where timely claiming is critical to maintaining cashflow, these inefficiencies created unnecessary operational pressures.

Why did Livit choose quickclaim?

Livit identified that improving billing and claiming was not just about speed — it was about reliability, scalability, and sustainability. By adopting quickclaim, Livit has automated large parts of its claiming workflow, significantly reducing the manual effort previously required and virtually eliminating errors.

Key benefits experienced by Livit

1. Automation of billing processes

quickclaim enabled Livit to automate a substantial portion of its NDIS billing - from claim and invoice generation to reconciling payments and recording everything in their finance app - reducing repetitive manual tasks and freeing up staff time.

2. Improved cashflow with less effort

With more efficient and consistent claiming, Livit has been able to maintain cashflow without the same level of administrative strain.

3. Reduced operational risk

Automated claiming and clearer reconciliation processes have helped reduce the likelihood of errors and strengthened internal quality controls.

4. Reinvestment of resources

Time and resources saved through automation have been reinvested elsewhere in the organisation, supporting broader service delivery.

Managing Program of Support Agreements with quickclaim

Let’s look at a specific example. One of the most impactful features for Livit has been quickclaim’s support for program of support and roster-based billing, particularly for SIL participants.

The challenge with hourly SIL billing

Some of Livit’s SIL clients do not have Home & Living funding included in their NDIS plans. In these cases, 24/7 support must be billed hourly, rather than through a standard SIL arrangement.

Previously, this meant:

• manually calculating recurring hourly supports
• creating invoices each billing cycle
• managing a high administrative workload for ongoing services.

How does quickclaim simplify this in practice?

Our Roster of Care tool allows Livit to:

• set up recurring hourly supports
• automatically generate invoices based on rosters
• streamline billing cycles for complex, ongoing care arrangements.

What was once a time-consuming, manual process is now handled efficiently and consistently, reducing pressure on administrative staff and improving billing accuracy.

What advice does Livit have for other NDIS providers?

Drawing on their experience, Livit offers clear advice for fellow providers navigating the increasingly complex NDIS environment.

“A regular and efficient claiming process is critical in the current NDIS environment — both for cashflow and to manage administration resourcing.”

Livit’s key recommendation is to invest early in the right tools. Platforms like quickclaim help providers:

• mitigate cashflow risk
• reduce reliance on manual processes
• improve consistency and audit readiness
• scale operations without proportionally increasing admin staffing.

What’s the takeaway?

Livit’s experience highlights a reality faced by many NDIS providers: delivering high-quality, person-centred support requires strong operational foundations.

By modernising its claiming processes with quickclaim, Livit has reduced administrative burden, strengthened quality controls, and focused more energy on supporting participants — particularly in the regions.

For providers looking to future-proof their operations, Livit’s journey demonstrates that efficient claiming isn’t just about technology — it’s about enabling better care, better compliance, and a more sustainable business.